Shipping policy

At Daan & Daan, we want to make sure your order reaches you safely and as quickly as possible. Below you will find information about our delivery times, shipping costs and international deliveries.

Delivery times

We ship orders on working days. Once you have placed your order, you will receive an order confirmation by email. As soon as your parcel leaves our warehouse, we will send you a shipping confirmation with a tracking code.

Our estimated delivery times are:

  • Netherlands and Belgium: 1 to 3 working days when ordered before 9:00 PM on a working day.
  • Europe Zone 1: 5 to 9 working days when ordered before 2:00 PM on a working day.
  • Europe Zone 2: 7 to 10 working days.
  • All other countries: 9 to 12 working days.

Delivery times are estimates. Occasionally, delivery may take longer due to circumstances outside our control, such as carrier delays, public holidays or customs procedures.

Shipping costs

Netherlands

€6.95 per order. Free shipping on orders over €50.

Europe Zone 1

Belgium, France, Germany and Luxembourg:
€13.00 per order. €6.50 shipping on orders over €50.

Europe Zone 2

€18.50 per order. €9.25 shipping on orders over €50.

Europe Zone 2 includes: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and Turkey.

Outside Europe

€25.55 per order. €12.25 shipping on orders over €75.

The applicable shipping charge will be shown during checkout before you complete your order.

Customs and import duties

Orders delivered within the European Union are not subject to additional import duties upon delivery.

For deliveries outside the European Union, customs duties, import taxes or other local charges may apply. These charges are determined by the authorities in the destination country and are the responsibility of the customer. Any such charges are paid directly to the carrier or local customs authority and are not collected by Daan & Daan.

Where we ship

We ship to customers worldwide. Please note that we are unable to deliver to PO boxes.

Tracking your order

As soon as your order has been shipped, you will receive an email containing your tracking information. You can use this information to follow your parcel until delivery.

Packaging

Depending on the size and number of products in your order, your items will be securely packed in a shipping bag or box.

Questions about your delivery?

If you have a question about your order or delivery, please contact us:

Email: orders@daan-daan.nl
Telephone: +31 (0)23 528 5901
Available: Monday to Friday, 9:00 to 17:00 CEST